On this page you will find support for the Affected Save Max Brokerages event (event no. CP2024-023) related specifically to Commission Protection and Consumer Deposit Claims under the Professional Liability Insurance Policy Administered by RECO.  For other key updates and information related to this event, please visit RECO’s website.

UPDATE: FEBRUARY 6, 2026

Per the recent news release from RECO, certain Save Max brokerages have been subject to a freeze order.  This will have an immediate impact on the flow of consumer deposit and commission funds. The insurance program has been notified and is ready to assist. At this time we are still gathering information on the event and do not have a lot of details to share.

Please file claims as soon as possible so that we can process the claims and begin payments as quickly as we can. Instructions are provided below on how you and your clients/consumers should file claims.

Regular updates will be posted as information is available.

REPORTING CLAIMS

Consumer Deposit

Home buyers and sellers with an iPro transaction need to file a consumer deposit insurance claim form as soon as possible. Here are the next steps to take:

1. Please complete this Consumer Deposit Insurance claim form. (Your clients, or their lawyers on their behalf, must complete out the form out to the best of their abilities)
2. Send the completed form to insurance@reco.on.ca, with the closing date in the subject line.
3. After your claim form is received, RECO will forward it to ClaimsPro LP, the claims adjuster. A ClaimsPro LP representative will contact you—or your lawyer—directly.

Commission Protection

Affected agents and buyer-brokerages are urged to file a commission protection insurance claim form with the insurance claims adjuster, ClaimsPro LP, as soon as they are able to do so. Claim forms need to be submitted for each deal with commissions outstanding so they can be assessed promptly.

Submitting a form earlier will not change the amount of the claim payment – claims will be treated equally and paid, at the earliest, when a transaction closes and commissions are due. The insurer is exploring all avenues to pay out commission claims as quickly as possible.

To file a commission protection insurance claim form with the adjuster, please complete the following steps:

1. Complete the Commission Protection Insurance claim form.
2. Email it directly to claims@reco-claims.ca and include “Attention: Jan Perkins” at the top of your message.
3. A ClaimsPro representative will contact you.

If you need assistance completing a claim form, please review the following video for instructions, and if questions still remain, please contact ClaimsPro directly. Complete the form to the best of your ability, ClaimsPro will be in touch if they need additional information.

Additional information, including instructional videos on how to complete the forms can be found on RECO’s website.